by Barry Jeffrey | Apr 23, 2018
Let’s be honest about it, in today’s ever changing dynamic business environment, virtually all operational processes are interrelated. In many cases, Value Chains have become very complex and in some cases very long. This is often done for all the right reasons,...
by Barry Jeffrey | Apr 17, 2018
Customer focus is something that almost every organization says it majors on. But do they? Like many consultants, I travel and stop in at a lot of hotels. Customer Service for a hotel is a major component of their business model. Delighting their customers is critical...
