OUR TWO PENNIES

YOKOTEN: ELEVATING YOUR PROCESS IMPROVEMENT

Yokoten is a very powerful concept. If implemented correctly, the process of yokoten can continuously improve processes throughout an entire organisation. Yet few organisations are neither aware of it or have considered using this very underrated tool. As a starting...

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MAXIMISING YOUR SUPPLY CHAINS POTENTIAL

Let’s be honest about it, in today's ever changing dynamic business environment, virtually all operational processes are interrelated. In many cases, Value Chains have become very complex and in some cases very long. This is often done for all the right...

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CUSTOMER FOCUS – TAKING A LOOK IN THE MIRROR

Customer focus is something that almost every organization says it majors on. But do they? Like many consultants, I travel and stop in at a lot of hotels. Customer Service for a hotel is a major component of their business model. Delighting their customers...

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BUILDING A CULTURE FOR CHANGE

In this series of articles, I would like to take a little time to look at an aspect of cultural change that many people in business either do not understand  or simply shy away from because it is too difficult. And that is Leader Standard Work. So let’s...

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THE IMPORTANCE OF CORE PURPOSE IN BUSINESS

  Core Purpose, not to be confused with Company Vision or Company Values (which could be considered the “where” and “how”), a company’s core purpose is more about the “why”.  In fact, it could be considered the philosophical component that is often missing in...

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SELECTING THE RIGHT LEAN CONSULTANT FOR YOUR BUSINESS

Many organisations have been ‘burnt’ by a poor Lean Consultant. Those that come in looking smart, energetic, talking but not listening. The one’s with the smooth PowerPoint sales pitch, claiming to be the best with in the field. You know the type. Then once you have...

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THE LEAN CRUNCH PHENOMENA

Why do so many organisations fail to make Lean work successfully? Lets look at something we call the Lean Crunch Phenomena. Over the years, many companies have tried ‘Lean’, interestingly only a relatively small number consider that they have succeeded in making their...

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THE ART OF YOKOTEN

Ever heard of Yokoten? Having spent years working in a Toyota plant I know what makes it tick, and what to a large degree gives Toyota its competitive edge when it comes to productivity and ultimately the very high ‘uptime’ of the process. In this blog I thought I...

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LEAN CULTURE – THEORY INTO REALITY

Changing a culture in an organisation is no easy task. It takes dedication, strategy, and a heck of a lot of learning and experience to avoid the numerous pitfalls along the way. Some won’t succeed the first or even second time of trying, but some will come back and...

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ENTROPY – A SCIENTIFIC ANALOGY OF LEAN MEDIOCRITY

At Last, a scientific analogy of Lean failures and Lean Mediocrity Managers across the world imagine a utopia of “self-managing teams” working hard to continually take their organisation to the next level of perfection.  For many, progress will be made, only for...

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