MAXIMISING YOUR SUPPLY CHAINS POTENTIAL

MAXIMISING YOUR SUPPLY CHAINS POTENTIAL

Let’s be honest about it, in today’s ever changing dynamic business environment, virtually all operational processes are interrelated. In many cases, Value Chains have become very complex and in some cases very long. This is often done for all the right reasons,...
CUSTOMER FOCUS – TAKING A LOOK IN THE MIRROR

CUSTOMER FOCUS – TAKING A LOOK IN THE MIRROR

Customer focus is something that almost every organization says it majors on. But do they? Like many consultants, I travel and stop in at a lot of hotels. Customer Service for a hotel is a major component of their business model. Delighting their customers is critical...